Privacy Policy

Introduction

Welcome to Emberflare Zythonix Architecture. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our architectural design services.

By accessing our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Project details and property information
• Financial information for billing purposes
• Communication records and correspondence
• Professional references and testimonials

Website Usage Information

• IP address and browser information
• Pages visited and time spent on our website
• Referring websites and search terms
• Device information and operating system

How We Use Your Information

We use the collected information for the following purposes:

• Providing architectural design and related services
• Communicating with clients about projects and services
• Processing payments and managing billing
• Improving our website and user experience
• Marketing our services (with your consent)
• Complying with legal obligations and industry regulations
• Protecting against fraud and ensuring security

Information Sharing

We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Engineering and structural consultants
• Contractors and construction professionals
• Legal and financial advisors
• IT support and website maintenance

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect our rights and the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and database protection
• Access controls and authentication procedures
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and performance
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• File a complaint with privacy authorities

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes for which it was collected
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain professional records as required by architectural standards

Project-related information is typically retained for 7 years following project completion, as required by professional regulations.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: